FAQ
Frequently Asked Questions (FAQ)
1. Orders & Shipping
Q: Where do you ship?
A: We currently ship within the U.S. Shipping rates and times vary based on your location.
Q: How long does shipping take?
A: Orders are processed within 1-2 business days. Standard shipping takes 3-7 business days, while expedited shipping is available at checkout.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can also track it from your account page.
Q: Do you offer local pickup?
A: Contact us at curry0311@valhallafarmswestflorida.com if you are near Lithia, Florida for possible local delivery.
2. Returns & Refunds
Q: What is your return policy?
A: At Valhalla Farms Wellness LLC, we take great pride in crafting high-quality, organic herbal products with care and integrity. Due to the nature of our products, all sales are final, and we do not accept returns or exchanges.
Why?
Since our products are consumable and made to ensure purity and safety, we cannot restock or resell returned items. Additionally, there is no way to verify the condition of a returned product, which could compromise the quality standards we uphold for all customers.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery at curry0311@valhallafarmswestflorida.com with your order number and clear photos of the issue. We will work with you to find a resolution.
Cancellations
Orders can only be canceled within 12 hours of purchase before processing begins. Once an order has been packed and shipped, it cannot be canceled or refunded.
If you have any questions, feel free to Contact Us. We appreciate your understanding and support of small, handcrafted wellness businesses!
3. Product Questions
Q: Are your products organic?
A: Yes! Our herbs, teas, and wellness products are organic and sourced sustainably.
Q: How should I store your herbal products?
A: Store in a cool, dry place away from direct sunlight to maintain freshness and potency.
Q: How do I use your herbal teas and remedies?
A: Each product includes detailed usage instructions. For teas and blends, place 1 teaspoon per cup of hot liquid.
Q: Are your products safe for children or pregnancy?
A: Some of our herbal products may not be suitable for pregnancy or young children. Always consult your healthcare provider before use.
4. Wholesale & Partnerships
Q: Do you offer wholesale pricing?
A: Yes! We offer wholesale pricing for retailers and businesses. Contact us at curry0311@valhallafarmswestflorida.com for details.
Q: Do you collaborate with influencers or affiliates?
A: We love partnering with wellness advocates! Reach out to curry0311@valhallafarmswestflorida.com with your social media info and proposal.
5. General & Contact Info
Q: How can I contact you?
A: You can reach us via our Contact Page or email us at curry0311@valhallafarmswestflorida.com. We aim to respond within 24-48 hours.
Need More Help?
If you have a question that’s not listed here, feel free to Contact Us, and we’ll be happy to assist you!